DELIVERY INFORMATION

Otella Jewellery uses Fastway Couriers as our parcel delivery company.

DELIVERY TIMES & INSTRUCTIONS
We deliver weekdays only. Monday to Friday between 7h00 and 18h00 and anywhere in South Africa.

We cannot deliver to a PO Box and will need a physical address for all shipping within South Africa. Always ensure that the address you have provided is as complete as possible and always provide a contact number for the intended recipient.

OFFICE OR BUSINESS DESTINATIONS REQUIRE ADDITIONAL DETAILS

Office Number / Department
Floor Number / Division
Company / Building Name

Purchases are only shipped once payment has been made in full. When your parcel is ready to be shipped, you will receive an email from the Otella Jewellery team with your tracking number. Once you have received this mail, please allow 3 to 5 working days for shipping. Some remote areas may need an extra day for delivery. To track your parcel click HERE.

Although we endeavour to get your purchases shipped in the allocated time-frame, there are the occasional exceptions. During sale periods and the holidays, we can experience higher than normal volumes of sales and as a local business with a small team, it is not always possible to guarantee the above time frame. Please understand that delivery may take a little longer if this occurs.

DELIVERY FEES
Each delivery has a flat fee of R80. All orders above R800 is delivered free of charge.