At Otella we respect and protect the privacy of all our customers and visitors to our website (hereinafter “visitors”) and adhere strictly to the regulations under data protection law. Under no circumstances will the collected data be sold or transferred to third parties for any other reason. The explanation below provides you with an overview of how we guarantee this protection and of the type of data collected by Otella from users of the website www.otella.co.za and/or from customers of Otella, and for what purpose this is done.

This privacy policy applies to the Otella website and all products and services that Otella offers. Otella in this context always includes all Otella affiliated officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, licensors or companies which may collect and/or process data.

WHY DO WE REQUIRE CERTAIN INFORMATION?

• It allows us to learn about your shopping preferences, thereby tailoring our products and services to suit you.
• We can identify special offers or promotions that would be of value to you.
• To ensure that we can provide our services quickly, efficiently and to the high standards of quality and excellence that we aim for.
• To introduce new services on the website which would improve your shopping experience or provide additional value to you.

COLLECTION AND PROCESSING OF PERSONAL DATA
In general, it is not necessary to provide personal data to use our website. However, so that we can provide our services, we may require your personal data. All your personal information including your e-mail address, your name, your residential address and possibly your date of birth, are collected by us only when you freely provide this to us, for example, for fulfilling a contract, processing an order, within the framework of contests, for the sending of informational material or a survey, as well as for newsletter registrations. Visitors can also decide not to provide any data and to use the website anonymously, but with the understanding that certain functions may be limited.

COLLECTION AND STORAGE OF USAGE DATA
When accessing the website, various access data (e.g. IP address, date and time of access, the name of the opened file, etc.) are stored. No data evaluation which is specific to the individual is conducted. Data is evaluated anonymously for statistical purposes. This data is handled strictly confidentially and not transferred outside the Otella system or made accessible to third parties unless required by the applicable law.

COOKIES
Cookies are used on the Otella website. A cookie is a small data record that can be stored on your hard disk. This data record is generated by the webserver with which you have established a connection through your web browser and is then sent to you. The cookie enables you to be recognised when visiting the website without having to enter data again that you had previously entered. The default setting of most browsers is to accept cookies automatically. You can, however, reset your browser to decline such cookies or to have them fully displayed including the requirements for consent. You can also delete cookies from your system at any time.

SCOPE OF DATA COLLECTION
Information that you transmit to us is stored, processed, and used by us for the purposes of handling contractual and order details, processing your requests, as part of contests as well as for registration to receive the newsletter. In addition, your data is further processed and used for providing customer support, for the sending of product information, as well as for market and opinion research.

Should we perform one of the following actions described, or other actions or render services, then we would like to collect and store your personal data and will request your express approval in each instance:

• Each declaration of intention on a contractual or quasi-contractual basis
• Implementation of a contest, promotion, survey or other features of the website
• Notification of changes or improvements of products or services which could affect visitors and customers
• Sending information to visitors and existing customers on subjects that could be relevant to them and/or about goods and services related to previously purchased products
• Sending periodic e-mails, such as the newsletter

If you have registered for our newsletter with your e-mail address, we also use your e-mail address for our own advertising purposes over and above the performance of the contract until you unsubscribe from the newsletter.

This website uses Google Analytics, a web analysis service of Google Inc. Google Analytics uses cookies, which are text files stored on your computer that enable an analysis of your usage of the website. The information generated using cookies on your usage of the website (including your IP address) is transmitted to a Google server in the USA and stored there. Google uses this information to analyse your usage of the website, to create reports on website activities for the website operator, and to provide additional services related to website usage and Internet usage. Google may also provide this information to third parties, insofar as this is required by law or to the extent that third parties process this data on behalf of Google.

Google will not under any circumstances link your IP address with other Google data. You can prevent the installation of cookies by selecting the corresponding setting in your browser software; however, we must point out that in this case, you may not be able to use all the functions of this website to their full extent. By using this website, you consent to the processing of data gathered from you by Google in the manner and for the purposes named above.

Our website uses social plugins from the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. You can recognise the plugins by one of the Facebook logos (white “F” on a blue tile or a “thumbs up” symbol) or the additional text “Facebook social plugin”. The list and the appearance of the Facebook social plugins can be viewed here: Facebook Plugins.

When you call up one of our Internet website pages containing such a plugin, your browser builds a direct link with the servers of Facebook. The content of the plugin is transmitted directly by Facebook to your browser and integrated into the website. We, therefore, do not influence the scope of the data which Facebook obtains with the aid of this plugin and would, therefore, like to clarify how we believe the system works:

By the inclusion of the plugins, Facebook receives the information that you invoked on this page of our website. If you are logged into Facebook, Facebook can associate this visit with your Facebook account. If you interact with the Facebook plugin, e.g. by clicking the “Like” button or leaving a comment, that information will be transmitted to Facebook and stored there. If you are not a Facebook member, the possibility still exists for Facebook to find out and store your IP address.

The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights and setting options related to this to protect your private sphere can be found in the privacy policy of Facebook: Facebook Policy.

If you are a Facebook member and do not want Facebook to gather data about you through our website and link it with your membership data stored on Facebook, you must log out of Facebook before visiting our website.

It is also possible to block Facebook social plugins with add-ons for your browser, for example with “Facebook Blocker“.

STORAGE AND PROTECTION OF PERSONAL DATA
We have taken a number of measures to guarantee the security of your personal data when you enter or place an order or access your personal information. We adopt appropriate data collection, storage, and processing practices and security measures for protection against unauthorised access, changes, transfer, or destruction of personal data, usernames, passwords, transactions, information, and other data stored on our website. These processes can be maintained by our suppliers. The transfer of this data can involve the processing and completion of orders on our website, as well as the provision of support services. We take all appropriate measures to ensure that personal data is handled securely and according to our data protection guidelines.

The information is protected by a combination of physical and technical measures in a secure environment. There is no public access to this information. All information provided can only be accessed by specially authorised persons with access rights to our system who are obliged to handle the information strictly confidentially.

Beyond this, national legislation could compel us to store information for a certain period.

Personal information collected on Otella websites is stored in a secure operating environment that is not publicly accessible. Sometimes the personal data is additionally encrypted with suitable security systems before the transaction.

Sensitive and private data exchange between the Otella website and visitors occurs through SSL secured communication channels, is encrypted and provided with digital signatures.

The Internet is by no means secure. You should, therefore, be careful of the information you disclose when you are online. We cannot guarantee the security of information that we have gathered electronically or by other means, though we do however take all necessary steps to provide the best possible security. Visitors thus transfer information to us at their own risk.

DISCLOSURE OF PERSONAL DATA
All the personal data collected by Otella is obtained in accordance with the applicable data protection regulations in each case and used for the purpose of fulfilling contracts/orders and processing your requests. Disclosure of your data to third parties without your express permission does not occur, provided it is not required to provide services or to fulfill contractual obligations.

We also take in-house data protection very seriously. Our employees and subcontracted service companies are obliged by us to maintain confidentiality and to adhere to data protection regulations.

In cases where we bring in an external service provider, we have also ensured that this provider was chosen and checked in accordance with the relevant legal regulations and is likewise committed to observing data protection regulations and laws. Apart from this, no disclosure of your data is made. Your data is not sold, leased, or otherwise transmitted to external third parties.

RIGHT OF ACCESS TO INFORMATION
You have the right at any time and without providing reasons to obtain information free of charge regarding your stored personal data, its origin and recipients, as well as the purpose of this storage. In this regard, please use the contact address specified below. To receive information, you must identify yourself as the person about which the information is to be provided or submit proof that you are authorised to receive information about a third party.

RIGHT TO AMEND/REVOKE
You have the right, at any time and free of charge, to make corrections to your data, should it be incorrect.

You also have the right, at any time, to revoke your consent to the storage and usage of your personal data either in whole or in part. In such cases, we will delete or block your data to prevent further processing and use. Insofar as such a deletion is against the legal provisions for data storage, or if the deletion is linked to disproportionately high costs, we will block such data from further use and no longer refer to it.

MODIFICATIONS TO THIS PRIVACY POLICY
Due to the fast development of the Internet, it may be necessary to make occasional changes to our privacy policy. Please therefore always note the current version in each case.

ACCEPTANCE OF THIS PRIVACY POLICY
By using this privacy policy, visitors declare that they have read and understood it and that they accept its exclusive validity.

CONTACT
If you have any questions that are not answered by this privacy policy, or if you require more detailed information, please feel free to write to Otella at any time at the following email address info@otella.co.za.

OPT-OUT OPTION
Email migration of Otella newsletters, specials, and notifications including unsubscribing your profile from specific mail groups.

CHANGING YOUR OTELLA COMMUNICATION PREFERENCES
We only want to send you information that you will find useful. If at any time you feel that you no longer wish to receive certain of our news updates, promotional offers, or special discounts you may opt-out of receiving such communications by emailing info@otella.co.za or by clicking on the UNSUBSCRIBE button at the bottom of all of our communication.